3 The Thanks We Get

Amidst the media onslaught of damning headlines it is easy to overlook the things that as an organisation we do get right.

In a world enthralled by frivolous lawsuits targeting the NHS and their subsidiaries, it’s impossible to think that behind closed doors there are hard working individuals whom put patient care first and pride themselves on their compassion and ability to provide comfort to those truly in need.

I can assure you, we do exist! Far be it from me to gloat, but coming from a cutthroat corporate background where kindness was mistaken for weakness it’s refreshing to be commended for my dedication, nonetheless for doing something as simple as CARE.

Two callers in one week have taken the time to contact our control room during the aftermath of a life or death emergency to express their gratitude. I cannot begin to express how humbled I am, and how this feedback will help to shape my career as an EMD.

We appreciate and absorb both the positive and the negative feedback we receive, and cannot stress enough how important it is to continue providing this feedback to enable us to offer the best patient care possible.

If you’re unfortunate enough to require an emergency ambulance, rest assured that the person on the end of the phone is just that, a person, a person whom absolutely empathises with you, is determined to help and for the duration of your call will experience every emotion with you.

Stay safe out there.

KW x


The simple act of caring is heroic. — Edward Albert

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2 thoughts on “3 The Thanks We Get

  1. It is very nice when people bother to take their time to thank the staff. When I first started out as an EMT, it wasn’t unusual for people to actually give us cash tips. The usual routine was to hand them in to the station supervisor, with details of the job. The money would be put into a general staff benefit fund to buy things like tea and coffee, and the crew concerned would get a ‘mention’ in the LAS magazine.
    If someone sent in an actual letter of thanks, it might even result in a commendation, especially if it was from the Met Police, a local hospital, or the London Fire Brigade.
    The other side of that coin was that even minor complaints were dealt with so seriously, some staff were put under a great deal of stress awaiting the outcomes of disciplinary hearings.
    Best wishes, Pete.

    Like

    • As mentioned in a previous post, I had to make several huge sacrifices in order to take on my new role.

      To know I have comforted these individuals in their time of need justifies the difficult decisions I have been forced to make.

      Should my actions create a positive outcome for even one patient then it is, in my estimation, worth while.

      Unfortunately in both circumstances I have been commended for my kindness and support in obvious death scenarios, but nether the less I have comforted these callers on what may well have been the worst days of their lives, and I am thankful for the opportunity to do so.

      KW x

      Liked by 1 person

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