Amidst the media onslaught of damning headlines it is easy to overlook the things that as an organisation we do get right.
In a world enthralled by frivolous lawsuits targeting the NHS and their subsidiaries, it’s impossible to think that behind closed doors there are hard working individuals whom put patient care first and pride themselves on their compassion and ability to provide comfort to those truly in need.
I can assure you, we do exist! Far be it from me to gloat, but coming from a cutthroat corporate background where kindness was mistaken for weakness it’s refreshing to be commended for my dedication, nonetheless for doing something as simple as CARE.
Two callers in one week have taken the time to contact our control room during the aftermath of a life or death emergency to express their gratitude. I cannot begin to express how humbled I am, and how this feedback will help to shape my career as an EMD.
We appreciate and absorb both the positive and the negative feedback we receive, and cannot stress enough how important it is to continue providing this feedback to enable us to offer the best patient care possible.
If you’re unfortunate enough to require an emergency ambulance, rest assured that the person on the end of the phone is just that, a person, a person whom absolutely empathises with you, is determined to help and for the duration of your call will experience every emotion with you.
Stay safe out there.
The simple act of caring is heroic. — Edward Albert